Now hiring: Operations Co-ordinator: Renewable Energy & Electrical Services

20 hours per week | Hybrid working | Solar PV Installation Company Herefordshire| Hourly Rate at £15.38 | Temporary until 31st March 2027 with scope for permanent extension.

Job Description

About Us

New Dawn Energy LTD is a family-run business providing trusted expertise, high-quality solar and renewable energy solutions, and general electrical services across Herefordshire, Worcestershire, Gloucestershire and South Wales. As a growing solar PV installation company supporting both domestic and commercial clients, we are looking for a highly organised, proactive and confident Operations Co-ordinator to help ensure our projects, installers, suppliers and customers are managed efficiently from enquiry through to completion.

Role Purpose

The Operations Co-ordinator will play a central role in the day-to-day operational running of New Dawn Energy’s installation work. You will help coordinate live projects, installer schedules, supplier information, customer communication, job documentation and completion requirements, ensuring work progresses smoothly and key actions are followed through.

This is a varied role suited to someone who enjoys keeping multiple workstreams organised, solving day-to-day operational issues, communicating clearly and supporting a busy renewable energy and electrical services team.

Key Responsibilities
  • Coordinate renewable energy and electrical installation projects through internal systems, ensuring each job is accurately tracked from enquiry, survey and booking through to completion.
  • Plan and support installer schedules, site visits, surveys, installation dates, follow-up works and completion actions.
  • Act as a key operational contact for customers, installers, suppliers and the internal team, providing clear and timely updates by email and phone.
  • Confirm job details including site access, customer requirements, installation information, special instructions and operational constraints.
  • Liaise with suppliers and installers to help ensure materials, documentation and information are available when required.
  • Monitor live jobs, identify delays or missing information, and escalate operational issues where needed.
  • Chase customers, installers and third parties for required documents, photographs, certificates, payment information and outstanding details.
  • Maintain accurate job records, customer information, job folders, spreadsheets and software system entries.
  • Support post-installation administration, including handover information, compliance records, certificates and completion documentation where required.
  • Work with the internal team to ensure completed jobs contain the right information for invoicing and customer follow-up.
  • Assist with operational reporting, diary management, workflow planning and general coordination across the business.
  • Support improvements to operational processes, templates, checklists and workflows as the business continues to grow.
About You

We are looking for someone who is organised, confident and comfortable taking responsibility for day-to-day operational coordination. You will be able to balance customer communication, installer scheduling, job tracking and administrative follow-through while remaining calm and focused under pressure.

Essential Skills and Experience
  • Strong organisational skills with excellent attention to detail and the ability to keep projects moving.
  • Confident written and verbal communication skills, particularly by email and phone, with the ability to provide clear, professional updates to customers, installers, suppliers and colleagues.
  • Ability to manage multiple tasks, deadlines, schedules and priorities at the same time.
  • Comfortable using software systems, spreadsheets, email platforms and digital job-tracking tools.
  • Proactive approach with the ability to use own initiative, follow processes and resolve everyday operational issues.
  • Reliable, professional and able to maintain accurate records and documentation.
  • Strong customer focus, with good customer service skills and a helpful, solutions-focused attitude.
  • Good problem-solving skills, with the ability to identify issues, prioritise next steps and escalate when appropriate.
  • Ability to work well as part of a team and build positive relationships with colleagues, customers, installers and suppliers.
  • Previous experience in administration, operations coordination, project coordination, scheduling or a similar role.
Desirable Skills and Experience
  • Experience within renewable energy, construction, trades, electrical contracting, property services or another field-based service environment.
  • Familiarity with CRM systems, job management software, scheduling tools or document management systems.
  • Understanding of renewable installation processes, installer documentation, customer handovers or compliance paperwork.
  • Experience supporting operational processes such as scheduling, stock or materials coordination, invoicing preparation, payment tracking or customer aftercare.
What We Offer
  • A part-time operations role where hours can be flexible and hybrid across the working week in a growing renewable and electrical installation business.
  • Workplace pension. 
  • 20 days holiday plus Bank Holidays
  • The opportunity to develop knowledge of the renewable energy sector and operational delivery of renewable and electrical projects.
  • A varied role with responsibility, ownership and involvement in live projects from planning through to completion.
  • Supportive team environment with opportunities to grow alongside the company.
  • Training on internal systems, operational processes and company workflows.
  • Competitive salary, dependent on experience.
Working Hours and Location

This is a part-time temporary (initially) position. Working hours can be flexible across the week.  

The position is Hybrid with expectation of 50% of time spent at the office based within Herefordshire 

Hourly rate of £15.38.

How to Apply

If you are highly organised, proactive and interested in supporting the operational delivery of renewable energy and electrical projects, we would love to hear from you. Please send your CV and a covering letter outlining your relevant experience and why you are interested in the role to info@newdawnenergy.co.uk.

Please note: We are not looking to speak with recruitment agencies.